Terms of service

Last Updated: 26/08/2025

Welcome to Pure Wellness ("we," "our," "us"). These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to these Terms. Please read them carefully.

1. General Information

  • Our products, including probiotics, supplements, and wellness items, are designed to support general health and wellbeing.

  • The information provided on our website is for educational purposes only and is not intended as medical advice.

  • Always consult with a qualified healthcare professional before starting any new supplement, especially if you are pregnant, nursing, have a medical condition, or are taking prescription medications.

2. Eligibility

By using our site or purchasing our products, you confirm that you are:

  • At least 18 years old, or using the site under the supervision of a parent or guardian.

  • Providing accurate, complete, and current information when placing an order.

3. Orders & Payments

  • All prices listed on our site are in GBP (£) and inclusive/exclusive of taxes (as stated).

  • Payment must be made in full at the time of purchase.

  • We reserve the right to refuse or cancel any order if fraud or unauthorized use is suspected.

4. Shipping & Delivery

  • We aim to process and dispatch all orders promptly. Delivery times are estimates and may vary depending on location and carrier.

  • We are not responsible for delays outside of our control.

5. Returns & Guarantee

We stand behind the quality of our products and offer a 3-Month Satisfaction Guarantee:

  • If you are not satisfied with your purchase, you may request a return or refund within 90 days of your order date.

  • To qualify, you must provide proof of purchase.

  • Refunds will be issued to the original payment method once the product is returned.

  • Shipping costs are non-refundable (unless the return is due to our error).

  • We reserve the right to deny refunds in cases of abuse of our guarantee.

6. Intellectual Property

  • All content on our site—including text, logos, images, and product descriptions—is owned by Pure Wellness and protected by copyright, trademark, and other laws.

  • You may not use, copy, or distribute our content without written permission.

7. Limitation of Liability

  • Our products are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease.

  • We do not guarantee specific results from product use.

  • To the fullest extent permitted by law, Pure Wellness is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Privacy

Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

9. Changes to Terms

We may update or modify these Terms at any time. The revised Terms will be posted on our site with an updated "Last Updated" date. Your continued use of our website and products constitutes acceptance of any changes.

10. Contact Us

If you have any questions about these Terms or our guarantee, please contact us:

Pure Wellness
Email: info@purewellnessgroup.co.uk
Address: HAMR INDUSTRIES LTD, Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ, GB